Support wizard¶
In case of problems using ecu.test, it is possible to use this wizard to assemble an archive with all the data necessary for the technical support to track the cause of the issue. It can be opened via request.
There are two options to be chosen of:
Assemble files for support request
In case of a sporadic problem that just occurred again, this option is useful to gather all available information for the support with just a single click.
Start support wizard and reproduce problem
If the problem is permanent and it can easily be reproduced, this option is recommended. The wizard will guide you though a few steps to reproduce the problem and gather a lot more information as using the first option, so the technical support is able to trace the cause much faster.
Finally the created archive is stored on the desktop and can be send to the support mail address shown in the dialog.